Deposit, Cancellation & Consultation Fee Policy

• A deposit is required for each treatment at the time of booking. Your appointment cannot be confirmed until the deposit has been received.
• The remaining balance is due upon completion of your treatment.

For Treatment Packages

• A deposit is required to book your first session.
• Full payment for the treatment package is required at the end of your first session. The deposit paid will be carried forward and applied to your subsequent sessions.
• If you complete each subsequent session as scheduled, or provide at least 48 hours' notice to reschedule, your deposit will continue to be carried forward to your next session.
• Once you have completed the full treatment course, and provided you have complied with the 48-hour rescheduling policy throughout, your original deposit will be fully refunded.
• If less than 48 hours' notice is given to reschedule a pre-paid session, the deposit will be forfeited and a new deposit will be required to rebook. The same 48-hour notice policy will apply to the new deposit.

• Cancellations with more than 48 hours' notice: your deposit will be refunded.
• Cancellations or reschedules within 48 hours, as well as no-shows, will result in the deposit being retained. To reschedule or book a new appointment, a separate deposit will be required.
• If you have booked multiple treatments and decide to cancel one or more of them less than 48 hours before the appointment, the deposit for the cancelled treatment(s) will be retained.

If you arrive 10 minutes late or over, we will need to reschedule your appointment. This is to ensure we have enough time to treat you safely, rushing treatments can compromise results and increase risks. Unfortunately, this will result in the loss of your deposit, and a new deposit will be required to book a new appointment.

Applies only to consultation appointments

A deposit of the full consultation fee is required when booking. Please note, treatment may not be carried out during the consultation appointment. You will need to book a separate treatment appointment with its own deposit. This can be done at the clinic during your consultation.

Cancel via our online booking app. Alternatively, notify us by:

Timely notification allows us to offer your appointment to another client and helps avoid losing your deposit.