Deposit & Cancellation Policy
​We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Deposit and Cancellation Policy.
We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.
We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.
​
A 25% deposit of the treatment price will be taken when booking any treatment. This will be deducted from your bill for the relevant treatment.
​
Deposits can be paid via the fresha booking link that can allow you to pay using card. This link will be texted/emailed to the client at the time of booking. Cash deposits are also accepted.
​
**Please be aware, we cannot confirm your appointment until a deposit has been received and your slot will be reserved for 24 hours before being offered to the next customer after that time.**
​
We guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, deposits will be refunded or offset against any future treatment required.
​
Where late cancellations are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your deposit.
To help our clients minimise the chance of losing their deposit or treatments from their courses, we do send out email reminders a minimum of 48 hours ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on a email reminder.
​
How to notify the clinic about cancelling an appointment:
Notification is always best given by telephoning the clinic Manager, Swathi on 07890513033 or if there are difficulties with you doing so, then by email at info@theskinfirm.co.uk. Please leave a text message or voicemail should you be unable to get through to us via telephone. The sooner notification is given the sooner we are able to offer your appointment to another patient and avoid your deposit being retained.
​
We appreciate your understanding in this matter and look forward to seeing you in the clinic soon.