Deposit, Cancellation & Consultation Fee Policy

At The Skin Firm, we strive to accommodate our clients as much as possible. However, due to the high demand for our treatments, we have introduced a formal Consultation Fee, Deposit, and Cancellation Policy. We value your time and appreciate that you respect ours too.

Deposit

A deposit is required per treatment when booking. Appointments cannot be confirmed until the deposit is received.
The remaining balance is due at the end of your treatment.
We accept credit/debit cards and cash.

Consultation Fee

A deposit of the full consultation fee is required when booking.
The consultation fee is fully redeemable against treatment costs (excluding skincare products) if a treatment is booked and carried out within 2 months. This applies to treatments over £100 for consultations with the Doctor and treatments over £70 for consultations with the Aesthetician.
The fee is non-refundable if you decide not to proceed with a treatment after the consultation, or if the consultation reveals that the treatment is not suitable for you.
Please note, treatment cannot be carried out during the consultation appointment. You will need to book a separate treatment appointment with its own deposit. This can be done at the clinic during your consultation.

Late Arrivals

If you arrive 10 minutes late or over, we will need to reschedule your appointment. Unfortunately, this will result in the loss of your deposit, and a new deposit will be required to book a new appointment.

Cancellations and No Shows

Cancellations with more than 48 hours' notice: Your deposit will be refunded.
Cancellations within 48 hours or no-shows: The deposit will be retained.
If you have booked multiple treatments and decide to cancel one or more of them less than 48 hours before the appointment, the deposit for the canceled treatment(s) will be forfeited.

How to Cancel

Cancel via our online booking app.
Alternatively, notify us by:
- Text / Whatsapp the clinic at 07899 605 785.
- Email: Send a message to info@theskinfirm.co.uk.

Timely notification allows us to offer your appointment to another client and helps avoid losing your deposit.